Legal Documentation

Effective Date: January 1, 2026

creativebrandinglab, located at Crer. Castillejos 427, Barcelona, Barcelona, España, España ("we," "us," or "our"), is committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights.

1. Data Controller

The data controller responsible for your personal data is creativebrandinglab, reachable at [email protected] or by mail at Crer. Castillejos 427, Barcelona, Barcelona, España, España.

2. Data We Collect

We may collect the following categories of personal data:

• Identity Data: Name, surname, username or similar identifier.
• Contact Data: Email address, telephone number, billing and delivery address.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Communication Data: Your preferences in receiving marketing from us and your communication preferences.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).
• Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, except where overridden by your interests, rights, and freedoms (Article 6(1)(f) GDPR).
• Consent: Where you have given explicit consent for processing for a specific purpose (Article 6(1)(a) GDPR).

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15) — The right to obtain confirmation as to whether or not personal data is being processed and to access that data.
• Right to Rectification (Article 16) — The right to have inaccurate personal data corrected or completed.
• Right to Erasure (Article 17) — The right to request deletion of personal data ("right to be forgotten").
• Right to Restrict Processing (Article 18) — The right to request restriction of processing under certain circumstances.
• Right to Data Portability (Article 20) — The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21) — The right to object to processing based on legitimate interests or public interest.
• Right to Withdraw Consent — Where processing is based on consent, the right to withdraw consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, regular security assessments, and employee training.

7. International Data Transfers

Where we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adequacy decisions where applicable.

8. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

Effective Date: January 1, 2026

This Cookies Policy explains how creativebrandinglab, located at Crer. Castillejos 427, Barcelona, Barcelona, España, España, uses cookies and similar tracking technologies when you visit our website.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cookies do not collect personal information and cannot be disabled. They are set in response to actions you take, such as setting privacy preferences, logging in, or filling in forms.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings. If you do not allow these cookies, some services may not function properly.
• Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance. They help us understand which pages are most and least popular.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may affect website functionality.

4. Consent

In compliance with the GDPR and the Spanish cookie law (Article 22 of the LSSI), we request your consent before placing non-essential cookies on your device. You may withdraw your consent at any time by clearing your browser cookies or contacting us at [email protected].

Effective Date: January 1, 2026

At creativebrandinglab (Crer. Castillejos 427, Barcelona, Barcelona, España, España), we strive to deliver exceptional digital services. This Refund Policy outlines the terms under which refunds may be issued.

1. Service Deliverables

Due to the nature of digital services, refunds are evaluated on a case-by-case basis. Once work has commenced on a project milestone, refunds for that milestone may not be applicable. Prior to the commencement of work, you may request a full cancellation and refund.

2. Refund Eligibility

A refund may be issued if:

• The service has not been initiated or delivered within the agreed timeline due to our fault.
• The deliverables significantly deviate from the agreed specifications outlined in the project brief.
• A duplicate payment was made in error.

3. Refund Process

To request a refund, contact us at [email protected] with your project details and reason for the request. We will review your request within 10 business days and notify you of the outcome. Approved refunds will be processed within 14 business days to the original payment method.

4. Non-Refundable Items

• Completed work that has been approved and delivered.
• Third-party licensing fees or software purchases made on your behalf.
• Services rendered under a retainer agreement where usage has been documented.

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern the use of services provided by creativebrandinglab, located at Crer. Castillejos 427, Barcelona, Barcelona, España, España ("Company," "we," "us," or "our"). By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.

1. Scope of Services

We provide full-service digital solutions including design, development, and strategy services. The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate Statement of Work ("SOW") or service agreement between the parties.

2. Payment Terms

• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
• Late payments may incur interest at a rate of 1.5% per month on the outstanding balance.
• Work may be suspended if payment is overdue by more than 14 days.
• All prices are exclusive of VAT unless otherwise stated.

3. Intellectual Property

Upon receipt of full payment for a project, the Client is granted a perpetual, non-exclusive license to use all deliverables produced under the project SOW. The Company retains the right to use anonymized case studies, portfolio pieces, and general methodologies developed during the engagement.

4. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 3 years.

5. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or in connection with the services shall not exceed the total fees paid by the Client under the applicable SOW during the 12 months preceding the claim. The Company shall not be liable for any indirect, incidental, special, or consequential damages.

6. Termination

Either party may terminate a project with 14 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. The Company shall deliver all completed work within 7 business days of receiving final payment.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising under these Terms shall be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain.

8. Contact

For questions regarding these Terms, contact us at [email protected] or write to us at Crer. Castillejos 427, Barcelona, Barcelona, España, España.